Quality craftsmen to the retail jewellery trade


Descriptive details for the taking in of ring repairs:


·         The Hallmark - or describe any stamp/punch marks and the colour of the metal.

·         The type of item - is it an Engagement ring, Signet ring, Eternity ring (Include ½ or full), Dress ring, Buckle ring etc?

·         If stone set - what stones? (If known for certain) or describe by colour. Include the number of each type of stone also.  See Gemstone Guide. 

·         How are the stones set? - Claw, Illusion, Tension, Channel etc.

·         Features - such as Masonic turntable, seal engraved stone etc.

·         Previous engraving - All engraving should be noted, the style and wording. Look out for engraving on the inside of the shank.

·         Difficult to describe? - Time to bring out the artist in you! A little sketch will do.


Always hold the ring so the hallmark faces you for your sketch. It is a good fixed point of reference, which will prevent any confusion if there is any question regarding which stone has been replaced or which claws have been re-tipped. Our photography will follow the same principles.


Check Note and test where necessary, advise customers and record on receipt.


·         The condition - is it out of shape, dented scratched or twisted? Are there any worn or broken claws? Is there wear on the shank, setting, gallery wires, under bezel, shoulders etc? Are there any damaged or missing stones? Are there any noticeable previous repairs?

·         The ring size - At present and the size it is to be adjusted to should be recorded on the repair receipt. Emphasize by using words as well such as “Size from T for Tango to size R for Romeo”.

·         Stones that are loose - If any stones need to be tightened up, mark them on your sketch.

·         Loose stones - If any stones have fallen out check that they are in good condition. If not, advise your customer that they need replacing. If they are in good condition then place them in a separate bag or mini grip bag and place inside the repair packet along with the job.


Inform your customers and record on their receipt whenever relevant.



·    To avoid the hallmark/stampings and working near settings, most sizing alterations are made approximately opposite the head (setting) of the ring.

·     Through either previous wear or tapering design, this point is often the thinnest part of the shank.

·     When adding metal the section being inserted must match the thickness of the shank at this point.

·     This newly extended section will now make the ring appear thinner than before, and unless your customer is pre-warned they may think that their shank has been rolled or stretched, whilst being charged for gold etc to be added.

·     This can only be avoided by the higher cost of having the thinner section removed and a new section being inserted.

·     If your customer has opted for a new shank to be fitted any original hallmarks/stampings or engraving will be lost.

·     Full shanks may not be an exact match to the old one. But will always be as near as the workshop can physically make it.